We want to assure you of the quality of our product and our service to you. If your question is not answered here, please contact us.
We aim to process your order within 24 hours of receipt and we will make every effort to meet your deadline.
Orders received after 11.30am cannot be dispatched until the following business day and your plate will be delivered within 48 hours. In the event of a delay, we will contact you as soon as possible.
We recommend that you place your order as early as possible. Our ceramics are hand-made and we may not always be able to dispatch your choice of plate at short notice.
Each plate may have as many or as few messages and signatures as you choose. Our recommendations are guidelines to help you avoid selecting a plate that is too small.
We aim to hand-paint and hand finish personalised orders ready for delivery, within 28 days of receipt of an order. Please get in touch to discuss your requirements if you are short of time and we are more than willing to see what we are able to do.
We only paint the signatures and messages in black, as in our experience this helps make them clear and legible, adding impact to the finished plate.
Our signing plates, tracing packs and gift ceramics make a wonderful gift for any occasion or special event. We are happy to incorporate your own simple design or theme. through our personalised design service. Depending on the complexity of the task an additional fee might be incurred, prices begin at £10.
Please contact us for more information or to discuss your requirements and take a look through the Gallery to see previous commissions.
Any centre design and decorations can be mixed and matched to suit your individual requirements ensuring that together we create something which is ‘one-of-a-kind’.
Just contact us by email or telephone within 48 hours of receipt and we will send a replacement plate as quickly as possible, free of charge.
Just contact us by email or telephone within 48 hours of receipt and we will replace any missing or damaged items as quickly as possible, free of charge.
Just contact us within 48 hours of receipt and we will arrange for the plate to be returned to us. We will refund to you the cost of the plate but you will be charged £30 for the cost of shipping and handling.
We prepare your plate before sending it to you and block out the centre, leaving the edges for your guests to sign, so this should not happen. But, if a message and signature does appear in the centre, the artist will trace the offending item and replicate elsewhere on the plate where there is space.
Guests may sign anywhere on the plate, apart from the centre. The choice is yours!
Remember to bare in mind how you would like your finished hand-painted plate to be displayed and if you will be able to enjoy the messages and signatures of your guests who write on the back of the plate.
Please browse the gallery to see how previous customers have used the back of the plate to great effect.
On the day, guests can simply rub out their message on the plate just as if they had written it on paper, and start again!
We always ask that you send us a written list of guests’ names and messages to ensure correct spellings in case we cannot read them. All of the pencil marks burn off in the kiln, so any smudges will disappear completely.
By wrapping the plate in cling film before boxing ready for collection, you will help protect the signatures further.
The original packaging was designed specially to ensure your signing plate travels safely. We will not accept liability for any loss or damage if any other packaging is used to return the signing plate to us.
We can supply replacement packaging at a cost of £20 [including delivery]
We aim to dispatch your signing plate to you within 6 weeks of receipt and will contact you in the event of any delays.
‘Crazing’ [very fine surface cracks] can sometimes occur many weeks after the firing process. This does not affect the quality or usability of the final product.
Your ceramic is food-safe and suitable for everyday use but we strongly recommend that you hand-wash it as the heat generated by dishwashers and microwave ovens can sometimes result in ‘crazing’. We also suggest you do not use any sharp utensils on any of our plates.
We only recommend using a standing plate stand for the Large Rounds as they are quite heavy and may not survive a fall! Otherwise all our other plates are suitable for wall hanging, however, always ensure that you use a secure method of fixing the hanging stand.
A full range of standing and handing stands are available from us using the order form.
Please contact us and let us know what you are looking for and we will see if it is something we can do. We are happy to discuss your personal requirements and offer design advice.
Please also refer to our Terms and Conditions